To Unlock a Response To Unlock a Response (portal)

  1. Go to the Outgoing tab.
  2. Open the transmittal containing the response you want to unlock and select the Responses tab.
  3. From the Recipient list, select the recipient whose response you want to unlock.
  4. Expand the document that the recipient responded to and click Unlock.
  5. When prompted, click Yes to confirm.

    The recipient's response status for this document is reset to Response pending, and the recipient can now send a new response for this document.

  6. Inform the recipient that their response was unlocked, and they can now make changes and re-send their response.