Configuring Sender Information for Notification Emails

All notification emails generated from a given project have the same sender information (sender name, sender email address, and signature). You can use the default sender information as is, or you can change it as needed in the portal settings (Settings > Notifications > Sender and format).

Changing the Default Sender Email and Checking Your Domain SPF Record

The default sender email (the email address that ProjectWise Deliverables Management notification emails appear to be sent from) for each project is "noreply@bentley.com". You can change the default sender email if needed in the portal settings. For example, you can change the domain of the sender email so that the notification emails will appear to have been sent from your own organization instead of Bentley.

If you do change the domain of the sender email to your organization's domain, make sure your organization's domain Sender Policy Framework (SPF) record is configured to allow emails from the IP address 167.89.67.200 (this is the IP address of the Bentley server that sends out the notification emails generated from ProjectWise Deliverables Management). If the SPF record is not updated to allow emails from167.89.67.200, then all notification emails from this project have the potential to be blocked by your organization's spam filters, since the domain of the sender email (your organization) does not match the domain of the server that the email was actually sent from (Bentley).

When changing the sender email domain, use the Check SPF button to quickly verify whether or not your organization's domain Sender Policy Framework (SPF) record is configured to allow emails from the IP address 167.89.67.200.

Note: If you are not able to update your domain SPF record, it is ok to just use the default noreply@bentley.com as the sender email, to ensure that ProjectWise Deliverables Management notifications are not blocked by your organization's spam filters.

In the ProjectWise Deliverables Management portal, go to Settings > Notifications and select the Sender and format tab.
Change the domain of the email address in the Sender email field (for example, noreply@yourorganization.com).
Click the Check SPF button.
A message will appear informing you about your domain SPF record status (PASS or FAIL).

If the sender email passes the SPF check, then you can assume that the sender email is ok to use for notification emails.
Optionally, send a test notification to your email account from the email address you entered in Sender email field.