ProjectWise Administrator Help

Installing ProjectWise Servers on Computers with Non-English Regional Settings

There is an installation issue with the ProjectWise server products on computers with non-English regional settings. This issue prevents ProjectWise performance counters from being registered during installation of ProjectWise Design Integration Server, ProjectWise Caching Server, and ProjectWise Gateway Service, and thus prevents these servers from starting correctly after installation. As a workaround, follow these steps to add missing registry items that will allow the respective ProjectWise servers to start correctly.

  1. Using the Windows Registry Editor, open the registry and go to the key HKey_Local_Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib and export the key named 009 to a file.
  2. Open that file in a text editor and change all occurrences of 009 to the appropriate Primary Language Identifier. See for details.
  3. Import that registry file and a new key HKey_Local_Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib should be created that matches your Primary Language Identifier.
  4. Re-register the performance counters:
    • "regsvr32 dmsdbperf.dll"
    • "regsvr32 dmskrnlperf.dll"
    • "regsvr32 dmssrvperf.dll"

We are working with Microsoft to resolve this issue and eliminate the need for this workaround.