PlantWise UI Troubleshooting

In the original implementation of PlantWise, most of the user interface was handled by three separate applications that are external to the CAD system. Starting with the SELECTseries 6 release of PlantWise, most, but not all, of the user interface has been incorporated into the CAD program.

Given this, the CAD program might become unresponsive if there is a synchronization issue that was overlooked in the transition. If this happens, it is very unlikely that any model or project data has been lost. What happened is the user interface sent a request to the knowledge base system, Design++, that resulted in something needing to be redrawn or removed from CAD, but the UI, and thus the CAD application is still waiting for a reply to the initial message.

The way to determine if this has happened is to open the PlantWise Command Interpreter window and type in :KP for Kill Process. If the user interface is waiting for a reply, there will be a process with the status, "ACTIVE – Waiting for a reply for request XXX from Server cad-program".

For example:

Checking process status with Kill Process (:KP)

In this case if you enter ‘2’ and presses <Enter> the offending process is killed:

Kill Process.

There are occurrences when :KP must be entered twice to kill the process.

After the process is killed the dialog that caused the problem should be closed and if still needed, reopened. It is also a good idea to issue a PlantWise > CAD- > Redraw command to update the design file.

In very rare instances it may be necessary to completely kill the CAD application by either using the Windows ‘X’ or the Task Manager. If this happens CAD can be restarted by entering (pw-cad-start) in the PlantWise Command Interpreter window.

Restarting CAD.

Other useful commands that can be entered in the PlantWise Command Interpreter window:

To save the model:	`(DPAR-MS-Model-Save)`
To save the model with a new name:	`(DPAR-GUI-Model-Save-As NewName T)`
Note: Tells PlantWise to save the current design file, nil tells PlantWise to skip saving the design file.
To redraw all of the geometry:	`(PW-Redraw-Geometry)`
To draw ONLY the pipe centerlines:	`(PW-Centerlines)`
Note: This will remove all the model geometry and redraw only the centerline of routed pipes.

All commands entered into the PlantWise Command Interpreter are not case sensitive.

Please submit a Service Request for all problems encountered where it was necessary to use :KP or CAD needed to be killed. When the request is submitted, please indicate which dialog was in use and which command in the dialog was used.