Services and Support Information

TechNotes, FAQs, and additional Bentley product information, can be found on the Bentley Communities Product Technotes and FAQS Wiki page.

Log issues that you encounter with Bentley products using the Service Request Manager.

Support Path

With Bentley Map, you are required to establish a Support Path (previously known as Registration). This Support Path connection is a one-time procedure in the form of a Web page when you open Bentley Map. Once the Support Path has been established, the File > Help > Product Support link in Bentley Map becomes active. This link gives you access to the Support page. Through the Support page you can manage your profile and depending on your level of support: access TechNotes and FAQs; share information on Discussion Groups; search the product KnowledgeBase; submit, monitor, and track online service tickets; and use the latest technologies to share your desktop with a Support Engineer.

Whether or not you see the Support page depends on one of the following scenarios:

• If you have not activated the product, you will not see the Support page. This means you have never contacted SELECTserver on that computer since installing the product. In this case, the product is in 7-day countdown mode.
• If you have registered an earlier version of Bentley Map, you will not see the Support page. The information is maintained from previous versions.
• If you have activated the product but never registered, you will see the Support Page when you open Bentley Map. This page will come up once a week as a reminder. After three weeks, you will be given the opportunity to turn the Web page off. After 10 weeks, it will turn off by itself. After you register, the information is recorded on SELECTserver and you will not see the Support page on any computer connected to SELECTserver.

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