Because of the multitasking capabilities of Windows, you may have applications running in the background that make it difficult for software setup and installations to determine the configuration of your current system. If you have difficulties during the installation or uninstallation process, please try these steps before contacting our technical support staff:

1. Shut down and restart your computer.
2. Verify that there are no other programs running. You can see applications currently in use by pressing Ctrl+Shift+Esc in Windows XP and Vista. Exit any applications that are running.
3. Disable any antivirus software that you are running.
4. After you install Bentley StormCAD , make certain that you restart any antivirus software you have disabled. Failure to restart your antivirus software leaves you exposed to potentially destructive computer viruses.
5. Try running the installation or uninstallation again (without running any other program first).

If these three steps fail to successfully install or uninstall the product, contact our Technical Support staff. For more information, see "Contacting Us" .