We hope that everything runs smoothly and you never have a need for our technical support staff. However, if you do need support, our highly-skilled staff offers their services seven days a week, and may be contacted by phone, chat, and the Internet.

For information on the various levels of support that we offer, contact our sales team today and request information on our Bentley SELECT program, or visit our Web site.

You can contact our technical support team at: http://selectservices.bentley.com where the following options are available:

Service Ticket Manager: Open a new service ticket or monitor the status of your own or your entire company's service tickets. You can review work notes added to the incident by our staff, or update the incident yourself for our input. A variety of search tools are also available that can let you narrow in on a specific solution that was answered in the past.

Live Chat: Provides Bentley SELECT subscribers access to technical support personnel through the use of Internet chat. Hours for Live Chat are 24 hours a day, Sundays at 6 p.m. through Fridays at 5 p.m. Eastern Time (EST/EDT).

Phone: Call a local technical support analyst via the toll-free number for your region.

When calling for support, in order to assist our technicians in troubleshooting your problem, please be in front of your computer and have the following information available:

• Your computer's operating system.
• Name and build number of the Bentley Systems, Inc. software you are calling about. The build number can be determined by clicking Help > About. The build number is the number in brackets located in the lower-left corner of the dialog box that opens.
• A note of exactly what you were doing when you encountered the problem.
• Any error messages or other information displayed on your screen.

When contacting support, please provide the following details, in addition to the above, to enable us to provide a more timely and accurate response:

• Company name, address, and phone number
• A detailed explanation of your concerns
• If you are submitting a service ticket, the log files located in the product directory (e.g., C:\Documents and Settings\<User Name>\Local Settings\Application Data\Bentley\<Product Name>\8)