Email Notifications
Various workflow operations (automatically or at the request of the approver) submit emails to users involved with the workflow. If System Admin > System Defaults > General > Skill Based Work Exchange is selected in AssetWise Director, then the system sends emails to all persons related to the selected skill.
In addition, the user's email address must be entered in the Description field of the person's Directory Entries topic.
Event | Send Email | Recipient |
---|---|---|
Approve a workflow | Automatically | Person assigned to the first work task |
Reject a workflow | Optional | Workflow owner |
Cancel a workflow | Automatically | Workflow owner |
Complete a work task | Automatically | Person assigned to the next work task |
Delegate a work task | Automatically | Person assigned to the work task |
Rework a work task | Automatically | All persons who have completed the previous work tasks |
Complete the last task of a workflow | Automatically | Workflow owner |
The emails contain the workflow number, name, description, and comments. The Comments section details the reason given for cancellation, rejection, or rework that was entered by the user.
Rejecting a workflow is the only function that allows the user the option of not sending an email. If the user chooses not to notify the workflow owner, no email will be generated and the rejecter is not asked for a rejection reason.